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Delivery Information

6. Returns and Order Cancellation
6.1 Damaged on delivery. Customer is required to inspect all goods on receipt of delivery for damage and note such damage on delivery docket. Goods damaged on delivery must be reported to HEO in writing within 24 hours of receiving the delivery. Such goods will be replaced or repaired at no cost to customer. No claim can be made if the consignment note has been signed as received in good order and condition.
6.2 Change of mind. All returns will attract a restocking fee of 30%. All goods are to be returned in unused, sealable condition and in their original packaging. Return freight is to be paid by customer.
6.3 Custom made goods. All custom made goods are non refundable and non returnable.
6.4 Order Cancellation. Orders can be cancelled at no charge to customer if the order has not been shipped or processed with the Manufacturer.
7. Delivery and Freight. All goods are delivered to kerbside locations only. Delivery person may at their discretion help with unloading of the goods. Certain large goods may require fork lift or other lifting aids, provision of those is a responsibility of customer. Failure to receive the goods will be subject to redelivery charges and/or any other charges and penalties imposed by the freight company. Remote locations will attract a higher delivery charge and HEO reserve the right to revise the website generated delivery price and increase it to cover the cost of such delivery. We endeavour to deliver all items, except custom made goods, within 7 days from receipt of payment, subject to stock availability. However HEO will not be held liable for any delays past that time. Custom made goods are subject to quoted lead times and relevant clauses below.